360 degree analysis of organisations to create long term value. Evaluation of business processes, markets, customers and business relationships. Collectively creating focussed strategies to grow the organisation.
Development of strategies to create value proposition, competition management, identify new customer and customer base management, new revenue streams, staff management and optimization of business partners performance management and business relationships.
Development of sales and customer retention strategies. Focussing on selling techniques and customer service processes.
Customer relationship management Strategy
Development of CRM strategies that best suit the organisation. Customer prioritisation and loyalty programs and evaluation and improvement strategies.
Design and Development
Automation of processes and procedures that increase organisations productivity. Simple and effective customer friendly solutions.
Market and Trend Analysis
Extensive market research, competitor and trends analysis of the organisation’s specific industry. Providing effective tools and methodologies to enable strategic growth.
Marketing and Sales Operations
Marketing and Promotional activities to strengthen the company brand in the heart of their customers. Defining sales methodologies best suited to the organisation.
Sales and Staff Incentives
Creation of sales channel incentives and staff reward and recognition programmes. Improving on performance and tackling the challenges of staff motivation and turnover.